How can we help?
Get answers to common questions, manage your subscription, or reach our team directly. We typically respond within 1–2 business days.
Email Support
jeffreyaapiek@gmail.com
Best for account, billing, or privacy questions
In-App Feedback
Settings → Feedback
Suggest features or report a bug from inside the app
Quick Links
In-app pages require signing in first.
Frequently Asked Questions
How do I generate a custom training program?
Open the AI Generator (Wand icon) from the bottom tab bar or sidebar, answer the guided questions about your training type, experience, goals, and schedule, then tap Generate. A fully periodized program is created and saved to My Programs in seconds.
Which devices is the app available on?
The Physical Operator is a web app plus native iOS and Android builds generated from the same codebase. Sign in with the same account on any device and your data syncs automatically.
How do I cancel or change my subscription?
Go to Settings → Subscription to view your plan and open the customer portal (powered by Stripe). You can change plans, update billing, or cancel anytime. Your access continues until the end of the current billing period.
Can I export or delete my data?
Yes. You can request export of your workout and nutrition history by emailing support. To permanently delete your account and all associated data, use Settings → Account → Delete Account.
Why won't the barcode or meal scanner work?
Camera access is required and used only on your device. Make sure camera permissions are granted for the app in your device settings. If the issue persists, try restarting the app or contacting support.
Do you offer refunds?
Subscription payments are processed by Stripe. Issues with billing are handled case by case — email us with your account details and we'll respond within 1–2 business days.
Our response promise
We reply to every genuine support request within 1–2 business days. For faster help, include your account email and a short description of what you're seeing in the app.